Latest thinking

Practical thinking on software, systems, and what it takes to run a business that doesn't depend on you being in the middle of everything.

Seven discovery calls. Six industries. The same five problems.
07 July 2026

Seven discovery calls. Six industries. The same five problems.

You’d think a tuition centre, a plumbing firm, an occupational therapy practice, a marketing agency, a social care provider and a childcare recruitment business would have nothing in common. Then…

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The hidden cost of manual data entry — and why spreadsheets can’t fix it
29 May 2026

The hidden cost of manual data entry — and why spreadsheets can’t fix it

Every small business has a version of this problem. Someone fills in a spreadsheet. Someone else checks it.…

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Why trades and construction businesses lose profit on jobs they’ve already completed
24 April 2026

Why trades and construction businesses lose profit on jobs they’ve already completed

For installation companies, commercial plumbers, and construction firms, the quoting process is where profit is either protected or…

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Why your business software never quite sticks
27 March 2026

Why your business software never quite sticks

The Team. The Software. The Choices -- And, how you can choose the right tool for your business…

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